SHIPPING POLICY

We have Free Shipping Anywhere in Canada. For some items that may be considered as Dangerous Goods by the Ministry of Transport, a small shipping charge may apply, at our discretion. Additionally any overweight shipments are subject to additional freight charges.

Please note that some shipments may require additional shipping charges due to excessive weight, liquid gel, rural shipping areas and bulk/special orders. There will be an additional $15 applied to shipments going to the Northwest Territories and Nunavut.

Please note that some shipments may require additional shipping charges due to excessive weight, liquid gel,

rural shipping areas and bulk/special orders Or Bulky Large Pachages, Call us our Office if you are in this Catagory.

In order to process your order without delays it is important to provide complete and accurate shipping information as well as a current email address and phone number where you can be reached in the event of a shipping address issue.  Note: It is the customer's responsibility to provide a reliable shipping address. If a Canada post tracking confirmation, or Courier tracking confirmation indicates that an order has been delivered, then we are not responsible for re-shipping or a refund of the order, if it has been lost. We will ship your order to the address EXACTLY as it is input on our website, therefore orders returned to us undeliverable due to customer input error will not be re-shipped without a form of payment to cover new shipping costs.

We Ship By Canada Post

RETURN POLICY

Returns are accepted under the following conditions only:

Merchandise cannot and should not be returned back to Wellness Health & Medical Supplies, without a [ RGA ] Returned Goods Authorization number and must include a photocopy of the original invoice clearly stating the invoice number and total amount paid. A 25% restocking fee will be charged on all returned items if Wellness Health & Medical Supplies is not at fault.

All returned merchandise must be in like-new, resalable and as received condition. All freight charges must be prepaid and insured by you, the buyer on all returned merchandise. All authorized merchandise must be returned back to Wellness Health & Medical Supplies within 15 calendar days after being delivered.

Any items shipped back to Wellness Health & Medical Supplies after 15 calendar days will be refused and returned back to the purchaser at their own expense. Refunds will not be issued on returned merchandise damaged on the way back to Wellness Health & Medical Supplies. The buyer must insure the returned shipment.

In the event returned merchandise is damaged, Wellness Health & Medical Supplies will file a claim with the shipping carrier and refund the purchaser upon settlement of the claim.

All custom entry fees and duty associated with any return or exchanges will be charged to the customer.

We can not accept any returns from the following categories:

• Compression Stockings
• Hand Sanitizer and Hand Soap
  
• Support & Braces From Thermoskin
  
• Bedding Accessories
• Any items marked as non refundable

Cancelled orders are subject to a restocking fee up to 25% of the original purchase price. Orders may not be cancelled once they have been shipped.All returns should be sent to the following address below.
 Wellness Health & Medical Supplies INC
  Welmart.ca

116 - C Viceroy Road

Concord, ONT.

L4K 2M3

1866 840 2832
 
OFFICE PHONE # 416 817 4114
WWW.WELMART.CA

To receive credit for items returned, please review the following information. Call our office for return authorization and we will discuss arrangements for pick up. Items must be received in saleable condition and unopened to receive credit. Unsaleable or damaged items will be subject to a restocking fee or returned to the purchaser. Collect returns without authorization will not be accepted. Returned items must be accompanied by a copy of the original invoice within 30 days of purchase. Special order items are not returnable for any reason.